Chief Operating Officer

At C4Q, we believe that people from every community—across ethnicity, gender, and socio-economic background—should have the opportunity to learn to code, gain jobs in tech, and create companies of the future. It is our mission to increase economic opportunity and transform the world’s most diverse community into a leading hub for innovation and entrepreneurship.

With support from leaders in business, philanthropy, and technology including Blackstone, the Robin Hood Foundation, and Google, we are pioneering new pathways from poverty to the middle class. We are transforming the tech industry by empowering underserved, low-income, and underrepresented communities with skills, networks, and opportunity through our innovative Access Code program. This intensive program in software development prepares participants with no prior coding experience for developer jobs at the hundreds of innovative startups and tech companies that are looking to hire the next generation of talent. Graduates from our most recent cohort saw their average annual incomes increase from $18,000 to $85,000 after completing the program.

The Chief Operating Officer (COO) is a critical role that will report directly to the CEO.

The COO will be responsible for enhancing the internal organization processes and infrastructure that will allow C4Q to grow effectively and sustainably.We are looking for an exceptional individual with strong emotional intelligence as well as proven experience in team management, strategic analysis, and execution.

With C4Q in the process of rapidly expanding programming and our team (our ambition is to increase org size by 70% in 2017 to 29 full-time employees), this position is an opportunity for a committed and talented individual to help scale our non-profit organization in size and impact as we navigate this stage of pivotal growth.


The COO will oversee and manage staff the following functions:

Organizational leadership and development

  • Inform, develop, and enforce organizational culture, expectations, and standards

  • Oversee org structure: management, staffing, and resource allocation across major org functions (Fundraising / Partnerships; Program; Operations)

  • Proactively identify, monitor, and communicate issues that impact successful execution of CEO responsibilities

  • Elevate issues which the CEO should be aware of, proactively leading efforts to resolve the problem

  • Support executive team and staff communications with the CEO; facilitate decisions that  require receiving feedback from the CEO


Strategic prioritization and execution

  • Develop and oversee talent strategy and overall human resource function of C4Q, including:

    • Recruitment, hiring, and compensation

    • Benefits administration and oversight

    • Professional training and development, including new employee orientation

    • Performance management, including structuring goal-setting and performance reviews

    • Retention strategies

    • Regulatory oversight and legal compliance

  • Organizational reporting and monitoring: provide guidance and leadership through management of C4Q metrics and measurement reporting process

    • Oversee reporting and monitoring of organizational performance metrics to other stakeholders as required

  • Build repeatable business processes by creating and implementing systems to ensure smooth operations across C4Q programs

  • Opportunity to participate in organizational strategic planning and external representation and relationship management, including possible Board management



  • Oversee the Director of Finance in managing and overseeing all financial and business planning activities.

  • Oversee administrative functions for C4Q office, ensuring smooth daily operations of physical space and equipment

  • Work with C4Q legal counsel, oversee risk management and legal activities

  • ...anything else you’d like to be involved with at C4Q! We want to make sure the role is catered to your professional development goals.



  • 10+ years of professional experience with strong operational experience, including but not limited to organizational development, personnel management, budget and resource development, and strategic planning

  • Eagerness to take strategy from idea to reality, pairing high level thinking with execution

  • Demonstrated success developing and monitoring systems to manage both operational and programmatic work that involves high levels of collaboration

  • Skilled at establishing and cultivating strong relationships with peers, across different levels of the organization and externally

  • Excellent communication skills, both written and oral

  • Flexible and adaptable style; a leader who can positively impact both strategic and tactical initiatives and motivate staff during a period of intense growth

  • Strong organizational skills and detail oriented

  • High energy and passion for C4Q’s mission

  • High level of intellectual curiosity and excitement to fully engage with the broader NYC technology sector


We offer a competitive salary, health, dental, and vision benefits.